Company Description
At Johnson Miller Family Lawyers, we have dedicated our careers to the practice of family law. We take a highly personalized approach to family law issues, addressing each case on an individualized basis with commitment to clarity and results. Our firm is deeply connected to the community we serve and has helped thousands of individuals and families navigate and protect their legal interests.
Role Description
This is a full-time, on-site role for a Front Office Coordinator/Client Relations Specialist. The Front Office Coordinator/Client Relations Specialist is a vital position within the firm responsible for providing administrative support to lawyers, legal assistants and clients. We are seeking a professional and personable individual who thrives in a fast-paced environment, stays highly organized, and takes pride in providing exceptional administrative support.
Primary Responsibilities:
- Welcoming and assisting clients and visitors with professionalism and courtesy, while overseeing and coordinating all front desk operations
- Answering and routing incoming telephone calls, emails, and general inquiries
- Coordinating and managing the client intake process from initial contact to onboarding
- Scheduling appointments, consultations and meetings
- Overseeing incoming and outgoing mail, courier deliveries, and document scanning
- Processing client payments efficiently and accurately through handling of cash and point of sale system
- Providing administrative and clerical support to legal assistants as needed
- Maintaining confidentiality in all client communications
Core Competencies
- Strong verbal and written communication skills
- High level of confidentiality and discretion
- Exceptional attention to detail
- Effective time management and organizational abilities
- Ability to accurately process client payments using cash, debit, and credit transactions
- Dedicated client-focused approach
- Reliable and professional, consistently punctual, with a strong work ethic
- Able to handle challenges calmly and escalate issues when appropriate
Qualifications:
- 1+ years in reception, customer service, or administrative roles, preferably in the legal field
- Knowledge of business and legal terminology
- Proficiency in Microsoft Office, Adobe Acrobat and Zoom
- Exposure to Clio, Net Documents and Soluno is considered an asset
Application Process:
Qualified candidates are encouraged to submit their resumes to lauren@johnsonmiller.ca
We welcome applications from all interested applicants. However, only those whose qualifications and experience match our requirements will be contacted.
